PLDT WorkForce

Workforce is a mobility solution that provides service organizations the full visibility of their operations. It automates the dispatching of work orders (e.g., installation, repair, preventive maintenance, meter reading.) and provide real time visibility of field employees in terms of location and work load. Reports generated from Workforce provide the ability to track and measure performance of field employees.

* Services
* Sales
* Delivery
* Pharma
* Retail
* Others

Key components of the system includes mobile field data entry, image capture, e-signature, reports, and history tracking among others. The application creates a truly connected system, making it easy to ensure, seamless and secure data sharing between head office and field personnel’s.

Listed below are the features of the Workforce:

* E- form builder - Digitizes your existing paper forms and make it accessible on the mobile application.
* Automated Dispatching of tasks/ work orders - Easily dispatch work orders using auto dispatch which considers the location assignment and availability of field employees.
* Geo-location and monitoring - Monitor field employees location on a single map view that lets you know the whereabouts of the field employee.
* Built-in messaging - Messaging lets you send messages while avoiding any SMS fees. Fast way on providing additional remarks to field employees wherever they are.
* Reports - Different reports can be generated with just few clicks.

It’s time to reduce the traditional processes and logistical complications; transform your service experience through taking advantage of the mobile technology.
READ MORE